After sale service
At Zato, customer care is the cornerstone of our policy and not just another word. It is a continuous and regularly reviewed commitment to offer our customers accurate and rapid identification of problems and to offer the most efficient and convenient solution in a timely manner.
Innovative technologies for efficient after sale services
We always stand by our customers, listen to their requirements and provide them with extended after sales care and service, to help safeguard their investment over the long run.
Our commitment is to stand by our customers always, to be there when they need us with state-of-the-art technologies such as remote and augmented reality servicing, which ensure rapid and accurate assistance services, avoid downtime and keep their business running.
The following are an integral part of our machines
Distance and time gaps are virtually eliminated, bringing our clients even closer to us. These new technologies help us make the best decisions in a much shorter space of time.
AR Augmented Reality
AR (Augmented Reality) technology perfects the concept of information and technical instruction exchange, through applications installed on a wide variety of internet capable devices. A direct and continuous information thread is created between our technicians and our customers, no matter where in the world they happen to be. Using the latest A.R. technologies, it is now possible to support, assist and guide the following crucial activities in real time from our head office:
- INSTALLATION
- ASSEMBLY
- MAINTENANCE
- ASSISTANCE
- TRAINING
Smart glasses
Smart glasses are the next generation of veritable wearable computers. At Zato, what once seemed science fiction has now become reality. Each pair of glasses is equipped with a high definition camera and display situated above the right eye. This display enables you to view an enhanced reality in which helpful virtual elements are superimpose on your actual field of vision. Smart glasses are extensively applied in high tech work environments, where a high level of precision manual labour is required. Data transmission quality is guaranteed from every corner of the globe.
A.I. Artificial Intelligence
The possible presence of non-crushable material in the machining flow reduces machine and plant operation, lowering productivity and increasing maintenance costs. Zato has taken the opportunity to anticipate this risk by developing plant capable software that supports customers in protecting their machines from this type of situation. This software involves an algorithm that combines the value of pressure on the shafts and the number of reversals made, automatically setting the machine in stand-by mode for a predefined period of time so that the operator can pick up “the non-crushable piece” and get used to selecting incoming material with due caution.
Predictive maintenance techniques
At Zato, we use machine-installed sensors, cognitive analysis, machine learning and data mining processes to detect faults and potential causes of impending failures in order to provide customers with a more updated and efficient service. At the basis of the predictive maintenance structure is the real-time collection of information on the machine operating conditions and the sending of data to a central unit. This system opens up new opportunities:
- Maintenance costs reduced up to 25-30% thanks to accurate and objective identification of possible failures
- Longer machine uptime, with 35-45% less downtime, thanks to more targeted interventions
ZATO APP for production monitoring
Starting in 2021, our customers will also benefit from an Application dedicated to real-time control and monitoring of our Blue Devil twin-shaft Shredders. The ZATO APP lets customers worldwide monitor machine work from any IOS or Android mobile device, through the high-definition camera aimed at the loading hopper, and maintain real-time control of all the most important production parameters of the Shredder.
Original spare parts
Only original Zato spare parts are guaranteed to meet our exacting quality standards and thus maximise your plants’ performance. For this reason, we recommend our customers use only genuine Zato spare parts. Our large warehouse and partnership agreements with certified suppliers allow us to have the required spare parts available immediately as and when they are needed.
Reconditioning
Another one of our strengths is demonstrated by the professional way we recondition used machinery. Our specialized technicians work thorough checks and perform comprehensive reconditioning, from the simplest piece of equipment right up to the most complex systems. Regardless if it is Zato branded or from another manufacturer, you can be sure that the machinery subjected to our reconditioning process is brought back to the highest near new standards.
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