After sale service
In our company policy, the care for Customers is a milestone; it is an ongoing and highly professional commitment, that aims to offer an accurate and quick consult and the identification of the most efficient and convenient solution.
We stand next to our Customers, listening to their necessities and helping them to safeguard their investment in the long run.
Our After Sales Service is structured into:
- Original Spare Parts;
- Technical Support.
We offer to our Customers appropriate training to the use and proper maintenance of equipment.
This will help you to achieve the full efficiency of your machinery, allowing quality processes and the safety of those who operates it.
Original Spare Parts
Only the original spare parts guarantee the quality standard and assure the maximum plants’ performance, for this reason we recommend to our Customers to take advantage of this opportunity.
A large warehouse and partnership with certified suppliers allow us to have the spare parts immediately available: this is a professional and constant supply service that ensure the shortest downtime for the Customers’ products.
It is our specific attention to be sure that equipment and plants sold are always kept in perfet working order.
We planned an accurate maintenance plan, helped by Remote Assistance Services, that are also able to monitor production.
Remote Assistance Service helps us to immediately take action and solve in advance situations that could lead to the failure of equipment and plants and prevent or schedule measures in shorter times.
For this reason, we offer to our Customers the possibility to subscribe contracts of periodic planned maintenance to preserve efficiency and durability of the machineries.
Our trained experts are at Customers’ disposal if they are having problem, so to help them solve their requirements as quick as possible.
The After Sales Service offers services of:
- Phone Support;
- Dedicated email;
- Customer reserved area, to open a request for action;
- Remote control pane;
- Monitoring of plants’ production efficiency;
- Next-generation technologies used in problem management;
- On-site intervention by a team of technicians with equipped mobile workshop;
The assistance service by phone or e-mail is quick and efficient. This is the first level of request collection and ensures a response from the first contact, thanks to qualified personnel perfectly able to handle every situation.
We support our Customers clarifying causes and extent of problems, helped in this task by avant-garde investigation system installed on the plants.
Thanks to this sophisticated technology system, we are able to offer monitoring, maintenance and rapid assistance for both the mechanical electric and electronic part, in order to reduce as much as possible downtime of the machine.
We provide our Customer with the experience and knowledge of a technical team, that is always ready to intervene on-site, with equipped workshops.
One of our strengths is represented by the mechanical and functional reconditioning of used machinery.
Specialized technicians perform a check on simple piece of equipment or a complex system, both Zato branded or from other manufacturers.