Support: always by your side, every step of the way throughut the life cycle of your Zato system
We manage every support activity with a clear objective: to maximise the uptime, performance and energy efficiency of your equipment.
From initial planning through to the operational life of the plant, our team offers comprehensive, rapid and personalised support, worldwide.
Zato Service covers every stage of the lifecycle of your crushing and screening plants: from commissioning to corrective support, from preventive maintenance to the supply of genuine spare parts. A service designed to minimise downtime, protect your investment and ensure operational continuity even in the most remote markets.
How can we help you?
FAQ
What does Zato Service include?
Zato Service covers the entire lifecycle of the systems: commissioning, corrective and preventive maintenance, original spare parts, operator training and remote digital monitoring.
In how many countries does the Zato customer service operate?
The Zato team operates in around 60 countries, offering multilingual support (Italian, English, Spanish and French) and international coverage thanks to technicians and partners in the world’s major industrial regions.
How can I contact Zato customer support?
You can contact the support team by emailing service@zatoshredder.com or by calling +39 030 6461800. For urgent operational issues, live chat support is also available, allowing you to send photos and videos to help resolve your query.
Does Zato Service support systems from other manufacturers?
Zato Service is specifically designed for the shredders, grinders and separation lines manufactured by Zato, ensuring in-depth technical expertise regarding the machines and the availability of certified original spare parts.
How long does it take the Zato team to respond to a report?
The first technical contact is typically made within a few minutes of the report being received. In 90% of cases, the issue is resolved remotely, without the need for an on-site visit.
Do you need more information?
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