Support

Support: always by your side, every step of the way throughout the life cycle of your Zato system

We manage every support activity with a clear objective: to maximise the uptime, performance and energy efficiency of your equipment.
From initial planning through to the operational life of the plant, our team offers comprehensive, rapid and personalised support, worldwide.

Zato Service covers every stage of the lifecycle of your crushing and screening plants: from commissioning to corrective support, from preventive maintenance to the supply of genuine spare parts. A service designed to minimise downtime, protect your investment and ensure operational continuity even in the most remote markets.

FAQ

What does Zato Service include?

Zato Service supports the system throughout its entire lifecycle, from initial commissioning through to day-to-day operation. This includes both corrective and preventive maintenance, the supply of genuine spare parts, training programmes for operators, and a remote digital monitoring system.

In how many countries does the Zato customer service operate?

The Zato team operates in around 60 countries, offering multilingual support (Italian, English, Spanish and French) and international coverage thanks to technicians and partners in the world’s major industrial regions.

How can I contact Zato customer support?

You can contact the support team by emailing service@zato.it or by calling +39 030 6461800. Live chat support is also available for urgent operational matters.

How long does it take the Zato team to respond to a report?

The first technical contact is typically made within a few minutes of the report being received. In 90% of cases, the issue is resolved remotely, without the need for an on-site visit.

How can we help you?

Service - Commissioning

Zato service

Commissioning

Service - in life

Zato service

During operation / in life

Service di prodotto

Zato service

PRODUCT

Service - Team

Zato service

Team

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