The Zato team:
a global network of technical expertise to support every client
The Zato service team consists of in-house trained specialist technicians with hands-on experience of every model, variant and configuration of Zato machinery. They do not simply rely on documentation; they work every day on systems identical to those installed at customers’ premises worldwide. This practical knowledge enables them to respond quickly, accurately and effectively, reducing diagnosis times and enhancing the efficiency of every service call.
SPECIALIST TECHNICAL SUPPORT
The Zato support team consists of specialist technicians who have been trained in-house and have direct experience with every model, variant and configuration of the machines. They work daily on systems identical to those of customers all over the world.
Team expertise
Our familiarity with the machines is not only technical but also practical. Zato technicians have in-depth knowledge of the software logic, mechanical components and actual operating conditions of the systems:
- Specific in-house training on every Zato machine
- First-hand experience with systems installed at customer sites in various countries
- Ability to provide support both remotely and on-site
- Continuity in technical support: the team maintains a historical understanding of the systems
Operational approach
Zato’s technical support team begins by analysing the problem directly. Their in-depth knowledge of the machinery enables the technicians to quickly identify the most effective solution, reducing downtime and ensuring that interventions are tailored to production requirements.
Zato team service
When a new machine arrives at the yard, a delicate phase begins: installation, commissioning, technical documentation, spare parts and operational activities must all be carried out in a coordinated manner, often against tight deadlines.
At Zato, these activities are managed by a technical team that is constantly coordinated and kept up to date across the various departments. Information regarding the system, work carried out and ongoing activities is shared across the board, ensuring that every request can be handled swiftly and with a full understanding of the situation.
This approach ensures continuity of support and more efficient management of the initial installation and commissioning phases.
In practical terms, this means:
- coordination between on-site technicians and the in-house technical team
- traceability of work carried out on the plant
- management of spare parts requests and delivery times
- continuous updating of technical documentation and operational activities
- consistent communication between the departments involved
- technical support during the early stages of production
